Psychological Safety and Emotional Intelligence... two critical topics have become even more important in light of the trepidation that research shows many workers are experiencing at the thought of returning to work.
We thrive when we feel psychologically safe – in environments that:
“…respect us and allow us to feel included, feel safe to learn, feel safe to contribute, and feel safe to challenge the status quo. If we can’t do these things, if it’s emotionally expensive, fear shuts us down. We’re not happy and we’re not reaching our potential. But when the environment nurtures psychological safety, there’s an explosion of confidence, engagement, and performance.”
Timothy Clarke, author of 'The 4 Stages of Psychological Safety'
Psychological safety at work is essential to create a return-to-work environment where connection, trust, collaboration and innovation allow teams to feel maximally safe, so they can focus upon achieving the highest levels of connection and performance in their newly open workplaces.
As people prepare to return to the workplace, a strong sense of psychological safety is more important than ever – as we bring people back to a way of working that the last 18 months has conditioned them to see as dangerous.
At the same time, research organisations are continually publishing upon the value of emotional intelligence skills as THE core differentiator for individuals and organisations in our increasingly AI-enabled world.
Even before COVID Harvard Business Review said “The rise of AI makes Emotional Intelligence more important…skills like persuasion, social understanding, and empathy are going to become differentiators as artificial intelligence and machine learning take over other tasks.”, and research from Capgemini, LinkedIn and the World Economic Forum identified Emotional Intelligence a key skill for survival – the change in people’s expectations and priorities have made EI an indispensable feature of a workplace wishing to retain and engage their people.
This masterclass dives deep into both psychological safety and emotional intelligence, and how they can support a positive return to work experience.